FAQs
Questions,
answered.
Vaccines, first visits, matted coats, walk-ins and the shop.
New clients
Are you accepting new clients?
Yes — our team has grown and we are welcoming new dogs and cats. Start with the online new client form and upload your pet’s vaccination records.
Which vaccinations do you require?
Current core vaccines from your veterinarian: rabies, distemper, parvovirus and canine hepatitis for dogs. Bordetella is recommended. We need paper or digital records from your vet — a rabies tag alone is not enough. If it helps, we can call your vet to confirm.
My pet is medically exempt from vaccines. Can they still come in?
Please tell us when you contact us. We may need to confirm the exemption with your veterinarian before booking.
How young can puppies and kittens start?
From eight weeks, once their first round of vaccines has started and the rest are scheduled. Young pets begin on the Luxury Bath Package so we can build their confidence slowly.
Visits & pricing
What happens if my pet’s coat is matted?
Your pet’s comfort comes first, so we don’t brush out heavy matting — it can be painful and sometimes impossible. We’ll look at the coat with you and talk through the kindest option.
Do you take walk-in nail trims?
Yes, for existing clients whose intake form and vaccination records are already on file.
How much does a groom cost?
Pricing depends on size, coat condition and the package you choose, so we quote each pet individually. Call or text for a quote, or mention it in your new client form.
How can I pay?
Cash, card, tap-to-pay and some electronic payment options.
The shop
Can I order supplies online?
Yes. Everything on our shop pages can be ordered and paid for online. Shipping is a flat $7.95 anywhere in the US and free on orders over $75, or choose free collection at the salon and we’ll have it bagged and waiting.
How long does delivery take?
Three to seven business days for standard shipping. Salon collection is usually ready within one or two salon days — we’ll text you the moment it’s bagged.
What if something is out of stock?
Out-of-stock sizes are marked on the product page and can’t be added to your bag. Give us a call and we’ll tell you when the next delivery from that brand lands, or suggest the closest thing on the shelf.